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发布时间：2023-11-27 01:31:11

SinLineTekElectronicCo.,Sdn.Bhd.QualityProcedure–ContinualImprovementPage:1-4Ref.No.:QP0225Rev.0CONTINUALIMPROVEMENTPROCEDURE1.Purpose:1.1ThepurposeofthisprocedureistoaEnsurethatSLTcontinuallyimprovestheeffectivenessoftheQMS.bDefinethemethodtotakecorrectiveandpreventiveactionstoeliminatetheactualandpotentialrootcauseofnonconformity.cDescribethemethodtoanalyzekeydataandinformationforcontinuousimprovementprocesses.Scope:2.1Thisprocedureshallapplytomaterial,product,manufacturingprocess,QMS,andpersonnelperformingthework.Reference:3.1ISO9001:2008Clause8.1,8.4,8.53.2EngineeringChangeControlProcedure(QP02033.3CustomerSatisfactionEvaluationandComplaintHandlingProcedure(QP02183.4ControlofRecordsProcedure(QP02223.5DispositionofNon-Conformity/DiscrepancyReport(QCD-F073.6DataCompiledforAnalysis3.7CAPARCOPY3.8CAPARStatusLogAttachment:None2.3.4.5.10AUG2011Definition:DOCUMENT5.1MajorNon-ConformityaAqualityfaultentailstherejectionofthewholelotofproduction.bAqualitycomplaintbyacustomerasperCustomerSatisfactionEvaluationandComplaintHandlingProcedure.cRecurringandqualitysystemnon-conformity5.2CAPAR(CorrectiveandPreventiveActionRequest5.3NCR(non-conformityreport5.4PIC(PersonInCharge5.5PDCA(Plan,Do,Check,ActionResponsibility:6.1MRaShallmonitorthestatusofthecorrectiveandpreventiveaction.bShallfollow-upverificationthroughmanagementreviewmeetingcShallfollowupthedisclosedofCAPARdShallrecommendcontinualimprovementactivitiestomanagementreviewmeeting.6.2AllDepartmentaShalltakecorrectiveandpreventiveactionusingCAPARbShallperformrelevantdataanalysiscShalltakeappropriateimprovementactivities6.
SinLineTekElectronicCo.,Sdn.Bhd.QualityProcedure–ContinualImprovementPage:2-4Ref.No.:QP0225Rev.07.FlowChart:BusinessPlanExternalInformationInternalInformationQualityPolicyAuditFeedbackSupplierPerformanceQualityObjectiveQualityObjectivesCustomerComplaint/FeedbackACustomerSatisfactionEvaluationAnalysisofDataDepartmentFeedbackAuditFeedbackPDAAPDAAPDAPDACPDCACCPDPDPDCCCCOPYCManagementReview10AUG2011DOCUMENTQualityImprovementProject
SinLineTekElectronicCo.,Sdn.Bhd.QualityProcedure–ContinualImprovementPage:3-4Ref.No.:QP0225Rev.08.Procedure:8.1ContinualimprovementactivitiesaredirectedfromtopmanagementorproposedbyconcernedHOD.8.2Benchmark/target/objectivessetshallbespecific,measurable,attainable,realistic/relevant,track-able/timebase.8.3Nominatedpersonnelshallnotetheactiontaken,progressandstatusatanyformofrecordorevidentshown.8.4Continualimprovementcanbeanyofthefollowing:aStrategiciBusinessplanbytopmanagementiiManagementreviewcommitteemeetingiiiMultidisciplinarycontinualimprovementprojectbOperationaliDepartmentQualityObjectiveReportshallbepreparedbyresponsiblepersonnelandcompareagainstQualityObjective.iiAnalysisofdataandoperationperformancesresultsbyrespectivePICiiiCorrectiveandpreventiveactionbyrespectivePICivInternal/externalauditsbyauditorsvEvaluationofcustomersatisfaction/perceptioncIndividualiDaytodayprocessmonitoringandmeasuresCOPYE.g.Productivity,downtimeetcbyresponsiblepersonnel8.5Whereverpractical,structuredproblemssolvingtechniques,statisticalmethodsand10AUG2011errorproofingmethodsshallbeutilizedduringcorrectiveaction,preventiveactionandimprovementprocesses.DOCUMENT8.6MRaShallkeepup-to-datewithalllatestcontinualimprovementmeasuresandmethodologiesbShalldeterminethosethataremostappropriateandensurethattherelevantstaffissuitablytrainedintheiruseandapplication.8.7Acontinualimprovementactivitycanberaiseduponanyrepeatedormajornon-conformances,unlessotherwisespecifiedbycustomers,whentheimplementiscapablebySLT.8.8CorrectiveActionaForinternalproductionqualityproblems,QCInspectorshallprepareNCRupondiscoveringanysignificantqualityproblems.bAlltheNCRshallbereviewedbyMRandaCAPARshallberaisedwhereapplicable.cTheseshallbeinitiatedbyeither:iMRiiFactoryDirectoriiiHODdCopiesoftheCAPARshallbegivento:iTheMRiiTheHODwherethefaultoriginatedeThepersondetailedtoimplementthenecessarycorrectiveaction.fDetailsoftheCAPARwillberecordedontheCAPARStatusLog.gThislogshallbemaintainedbytheMRandupdatedasprogressismade.hThepersondetailedshallinvestigatetherootcauseoftheproblemandensurethatthenecessarycorrectiveactionhavebeendetermined,recordedandimplementedtopreventrecurrenceofthefault.
SinLineTekElectronicCo.,Sdn.Bhd.QualityProcedure–ContinualImprovementPage:4-4Ref.No.:QP0225Rev.09.10.TheinitiatororhisauthorizedpersonnelshallverifythatthecorrectiveactionsareadequatebeforeclosingouttheCAPAR.jTheManagementReviewshallexaminethepositionofCAPARduringtheManagementReviewMeetings.Ifnecessary,furthercorrectiveandpreventiveactionshallbedetermined.8.9AnalysisOfDataaThedatashallbepresentedinsuitableformatsforthebodiesanalyzingtheinformation.Suchdatainclude:iSupplierPerformance.iiCustomerSatisfaction/ComplaintiiiProcess/OperationalPerformanceivProductConformitybTheresultsoftheanalysisshallbeusedtodeterminetherootcauseofexistingorpotentialnon-conformityandinitiateappropriatecorrectiveorpreventiveactionsneededforimprovements.8.10PreventiveActionaPreventiveactionshallbecarriedoutwhenthereareiSignsofperformancedeterioration.iiPotentialnon-conformitymayoccur.bTheresponsiblepersonnelshalldeterminethepotentialnon-conformitiesanditscausessothatpreventiveactioncouldbetakentopreventitfromoccurrence.COPYiTheproposedpreventiveactionshallbaseonthemagnitudeofthepotentialproblemandtheriskencounter.10AUG2011iiIftheresponsiblepersonnelcannottaketheaction,thenshalldiscussthematterwiththeMRbyraisingtheCAPARorformingateamtosolvingthematter.DOCUMENTcDuringimplementationofpreventiveaction,datashallbecollectandrecordsothatitcouldbeanalysisandevaluatetheeffectiveness.iIfitisnoeffective,theresponsiblepersonnelshallcarryoutfurtheranalysisandactionbyrepeatProcedure8.9.iiIfitiseffective,thepreventiveactionshallbethepermanentaction.dIfpreventiveactionaffectstheQMS,theresponsiblepersonnelshallensurechangesaremadeaccordingDocumentControlProcedureorEngineeringChangeControlProcedure.iAllrelevantdocumentsorproceduresrelatedtotheimplementationshallberevisedandreissuedaccordingly.eTheresponsiblepersonnelshallreportthenon-conformity,andeffectivenessofpreventiveactionincludingchangesofdocumentduringManagementReviewMeeting.Records:9.1RecordsshallbekeptinaccordancewithControlofRecordsProcedure.RevisionHistory:RevDescriptionPreparedbyApprovedbyEffectivedate0InitialreleaseSohHT2011/08/10i

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